ADR and ODR

ADR

In the event of a dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity. ADR entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal and are listed in the ADR entities list provided by Law No. 144/2015. Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf

ODR

The consumer can use the European Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT"