ADR and ODR
In the event of a dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity. ADR entities are authorized to mediate, conciliate, and arbitrate consumer disputes in Portugal and are listed in the ADR entities list provided by Law No. 144/2015. Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf
The consumer can use the European Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT"